Privacy notice

Last updated: 9 November 2026

This notice explains what we do with your personal details when you contact us or book a stay with us, and the choices you have.

Who we are

Dorset Glamping is a trading name of Dorset Glamping Fields Ltd, a company registered in England and Wales with company number 13516781. Our registered office is Tricketts Farm, Old Wareham Road, Corfe Mullen, Dorset, BH21 3RZ.

We are the "controller" of your personal details. To contact us about your data:

  • email: hello@dorsetglamping.com
  • post: Dorset Glamping Fields Ltd, Tricketts Farm, Old Wareham Road, Corfe Mullen, Dorset, BH21 3RZ (our registered office)
  • phone: 07476 977884

What we collect

When you use the form on our contact page: the form doesn't send anything to us from the website. It opens your own email app with your name, email address, subject and message ready to send to us, and we only receive them if you send that email. We then treat it like any other email you send us.

Please don't include health details or details about children in your message. If we need any of these to make your stay work, we will ask you directly.

When you email or phone us: your name, contact details and whatever you tell us.

When you book a stay: the booking details you give in the booking system (such as names, contact details, dates and number of guests). Payments are handled by our payment provider; we don't see or store your full card details.

When you visit the website: like any website, our web server records your IP address and basic technical details of your browser in its logs. We use them only to keep the site running and secure. We don't use them to identify you.

Why we use it, and our lawful basis

  • To reply to your enquiry and to arrange or manage a booking. Where you are asking about a booking or making one, our lawful basis is that this is necessary to take steps at your request before a contract, or to perform the contract (UK GDPR Article 6(1)(b)).
  • To answer other questions you send us. Our lawful basis is our legitimate interest in replying to people who contact us (Article 6(1)(f)).
  • To keep the website running and secure. Our lawful basis is our legitimate interest in protecting the site (Article 6(1)(f)).

We don't use your details for marketing, we don't add you to a mailing list, and we don't sell or share your details for anyone else's marketing. We don't make decisions about you by automated means.

Who we share it with

We use a small number of service providers who handle data for us under contract:

  • Microsoft (Microsoft 365): our email. Emails you send us, including any you send from the form on our contact page, are kept in our mailbox.
  • Contabo: hosts the server that runs our website.
  • freetobook: our online booking system.
  • Stripe: takes card payments for bookings.
  • Google: Google Maps, only if you choose to load a map on our site (see "Cookies" below).

We may also share details where the law requires it.

Transfers outside the UK

Some of these providers may handle data outside the UK, for example in the European Economic Area or the United States. Where they do, the transfer is covered by UK adequacy regulations (including the UK-US data bridge) or by contract terms approved for the purpose, such as the ICO's International Data Transfer Agreement or Addendum.

How long we keep it

  • Enquiries (emails, including those sent from the form on our contact page): we keep enquiry emails only as long as we need them to deal with your enquiry and any booking that follows.
  • Bookings: we keep booking details only as long as we need them to deal with your stay and any questions about it, and to keep the records the law requires.
  • Website logs: we keep our web server's logs only as long as we need them to keep the site running and secure.

Your rights

You have the right to:

  • ask for a copy of the personal details we hold about you;
  • ask us to correct details that are wrong;
  • ask us to delete your details;
  • ask us to restrict how we use them, or object to us using them where we rely on legitimate interests;
  • ask for details you gave us for a booking in a format you can take elsewhere.

To use any of these rights, contact us at hello@dorsetglamping.com. We will reply within one month. There is no charge.

Complaints

If you are unhappy with how we have used your details, please tell us first at hello@dorsetglamping.com and we will try to put it right.

You can also complain to the Information Commissioner's Office (ICO), the UK regulator: ico.org.uk/make-a-complaint or 0303 123 1113.

Cookies

Our website doesn't use cookies for analytics or advertising.

  • Maps: a map on our site is only loaded when you press "Load map". Google Maps may then set cookies. Until you press it, nothing is loaded from Google. You can use the "Open in Google Maps" link instead.
  • Booking: the booking widget on our home and Book Now pages is provided by freetobook. When you open those pages, your browser loads the widget from freetobook, so freetobook receives your IP address and browser details, and it may set its own cookies to make booking work.

Changes to this notice

We will update this page if we change how we use your details. The date at the top shows when it last changed.